Information we handle
Depending on the service, this may include account and contact details; orders, invoices and payment status; selected Internet, eSIM or VPN service information; device, session and security records; and messages sent to support.
Payment credentials may be processed by an authorized payment provider. Do not send passwords, OTPs, payment PINs, eSIM QR codes or VPN configuration through support messages.
Why we use it
We use information to create and secure accounts, provide requested services, process and record transactions, respond to support, prevent fraud or abuse, improve reliability, and meet accounting or other legal obligations.
When information is shared
Information may be shared with service providers that help operate hosting, communications, payments, connectivity, eSIM or VPN delivery, support and security. We may also disclose information when required by law, to protect people or services, or as part of a legitimate business transfer.
Providers should receive only what is reasonably necessary for their role and remain subject to applicable confidentiality and data-protection duties.
Retention and deletion
We keep information only as long as needed for the purposes described here. Account deletion removes normal access and queues associated personal information for deletion. Some order, invoice, payment, security, fraud-prevention, tax or regulatory records may need to be retained for a lawful period.
Your choices and questions
You may ask to access, correct or delete eligible personal information, object to certain uses, or ask how a decision applies to you. Rights depend on the law that applies to your circumstances.
We use reasonable administrative and technical safeguards, but no online service can promise absolute security. Contact support promptly if you believe an account or service has been compromised.